Policies
CANCELLATIONS
Please know that appointment times have been reserved especially for you, and any change in the schedule affects many people.
If for any reason you are unable to keep the reserved appointment time, we ask the courtesy of two business days' (48 hours) notice to allow us to offer the time to another patient waiting for an appointment. Appointments cancelled with less than two business days' notice may be subject to a cancellation fee.
PATIENT PRIVACY POLICY
We are committed to protecting the privacy of our patients' personal information and to utilizing all personal information in a responsible and professional manner.
This page summarizes some of the personal information that we collect, use and disclose. In addition to the circumstances described, we also collect, use and disclose personal information when permitted or required by law.
We collect information from our patients such as names, home addresses, work addresses, home telephone numbers, work telephone numbers, and e-mail addresses. (Collectively referred to us "Contact Information"). Contact Information is collected and used for the following purposes:
To open and update patient files
To invoice patients for dental services, to process credit card payments, or to collect unpaid accounts.
To process claims for payment or reimbursement from third-party health benefit providers and insurance companies
To send the reminders to the patients concerning the need for further dental examination or treatment.
To send patients informational material about our dental practice.
Contact Information is disclosed to third party health benefit providers and insurance companies where the patient has submitted a claim for reimbursement or payment of all or part of the cost of dental treatment or has asked us to submit a claim on the patient's behalf. Financial information is collected for payment processing purposes. It is not shared with third parties without your consent, unless permitted by law for outstanding bill collection purposes.
We collect information from our patients about their health history, their family health history, physical condition and dental treatments (collectively referred to as "Medical Information"). Patients' Medical Information is collected and used for the purpose of diagnosing dental conditions and providing dental treatment.
Patients' Medical Information is disclosed:
To third party health benefit providers and insurance companies where the patient has submitted a claim for reimbursement or payment of all or part of the cost of dental treatment or has asked us to submit a claim on the patient's behalf.
With the consent of the patient, to other dentists and dental specialists, or to other health care professionals.
If we are ever considering selling all or part of our dental practice, qualified potential purchasers may be granted access to patient information, as part of the due diligence process, in order to verify information important to the potential sale. If this occurs, we will take step to ensure that the prospective purchaser safeguards all personal information
Dentists are regulated by the Alberta Dental Association and College which may inspect our records and interview our staff as part of its regulatory activities in the public interest.